Frequently Asked Questions

If you’ve any questions for us, this is the place to find the answer. And if it’s not covered here, feel free to pick up the phone and call us…

There are many factors that are taken into consideration when calculating the price, distance, size of vehicle, access and packing are just some of the obvious ones. Always try to get your property viewed to avoid any doubts, getting a quote over the phone does work but is not as reliable as a survey. We only give quotations, not estimates. Try to avoid being given estimates by other companies as their final bill may be larger than you expected.

Harrogate Removals prices are tailored to your needs. Our basic service supplies you with a removal van with a crew and includes travelling and goods in transit insurance, but you may choose extra services such as packing and storage too.

There are several factors that affect the time it takes to complete a removal. The obvious ones are the number of goods and the distance they are moving. Some may be less obvious but are just as important. Simple things like having to park ten feet further from your house due to parked cars can severely change the time it takes to load or unload. Try to inform us of anything that may happen or be different on the day of your removal, even if it does not seem that important and the main hold up on removals day is receiving the keys to your new property from your agent so for small moves its sometimes better to start a little later if you’re not expecting to get the keys until 12 pm-1 pm. Usually, a two-bedroom house should take 4-5 hrs with no hold-ups but if you give us a call we can advise you how long your move will take.

We are able to carry out your removal at any time that is convenient for you. We don’t charge any extra for Saturdays but different days and times may carry a premium to reflect the extra cost of staff.

The size of the van is decided by our staff based on a survey of your home. It is our responsibility to get this right. Always use a company with experience and a good reputation to ensure that they will. If a survey has not been carried out, we will use the information that you have provided us with to calculate the size of van required. As long as you have been honest then it will still be our responsibility to get it right.

Yes is the simple answer. If you do your own packing, use boxes that are a suitable size and strength. Make sure you seal all your boxes as well, open-top boxes like banana boxes make it impossible to safely stack your goods in the van. Always find out how packing your own boxes affects your insurance, most companies will only recognise damages if the box has been dropped or crushed. If you are unsure or struggling to get suitable boxes, we can supply you with what you need.

Unless this was agreed in the quote, all items needing to be dismantled are expected to be done and ready to move before we arrive. If agreed in the quote, our staff will carry out the dismantling and reassembly as agreed. It is essential that you say what is required at the quotation stage to allow for the necessary time and equipment to be provided.

Once you have accepted our Quote, we require full payment before or on the morning of your removal. This can be paid via cheque, debit or credit card and BACS.

Yes, your goods will be covered by insurance during your removal and during storage. During your removal, your goods will be insured up to £50,000 per van and during storage, if you require insurance you can acquire this through insurastore.com as we are a partner so just look for our dropdown link always read in north Yorkshire. Always view the full details of insurance and the terms and conditions.

Generally, our staff start work between six and eight o’clock in the morning. We aim to be at your address between 8:30 am and 9:00 am in the morning. If you are moving long-distance we will liaise with you and give you an estimated time of arrival. Sometimes, for many reasons we can be delayed, however, we will always arrive.

HAPPY CUSTOMERS

Testimonials

The company keep in touch with you right up to the day of moving. I received a call on the morning of the move just to make sure everything was OK and ready for the guys. I was given a time of 10am but the guys arrived 15 minutes earlier.

Roy

This company moved me yesterday and I’ve got to say they are the best removal company I’ve ever used and I’ve moved over 10 times. Very careful and very polite. I would recommend them to anyone.

Jack

It was a pleasure to meet with your team yesterday. They were excellent. The chap in charge was obviously very experienced, just incredible how he could direct the boys to manoeuvre the piano with him, so impressive and he’s so calm with it all!’

Carole
Read More Testimonials

Get the Moving Preparation Checklist – Essential Tips to Help with your Move

GET TIPS

Request A Free Removal Quote

Move With Ease With Harrogate Removals. Won’t Be Beaten On Price.

REQUEST A QUOTE